Welcome to Hawaii OnLine

We are Hawaii’s first and longest-running Internet Service Provider, providing economical and dependable high-speed broadband communication services that connect our island ʻohana to the world.

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Service Advisory


In order to improve our service, we have upgraded your account to a new billing system. The upgrade took place in July 2012.

As we move your account to the new billing system, there are some changes we want to highlight. Monthly invoices will be sent out either electronically or by mail, but not both. If you pay by Credit Card, you will receive an electronic invoice.

After the changes, you’ll see your new account number clearly visible on the new invoice and it will be used to identify your account going forward. Additionally, the new account number will be used to manage your account online, pay your invoice, and view current or past invoices.

Should you have any questions or want to set a preference on your invoices, please call us at 1-877-91-ALOHA, or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Thank you for your business.

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Shell access to e-mail will be retired.

In a company-wide security initiative, this decision was made so that we can provide our customers with the most secure environment possible.

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