DSL Setup Procedures

Thank you for choosing Hawaii OnLine for your DSL connection to the Internet. You will soon be receiving the hardware you will need to get started, plus some basic instructions on how to install it. This kit should include the following items:

    Either 1 Westell WireSpeed 36R516 DSL Modem,
    Or       1 Fujitsu Speedport RA12/RA14 DSL Modem
    1 Power cord/adaptor
    1 Ethernet cable  (straight-thru)
    1 Standard phone cord   
    2 or more non-DSL device filters

Here are brief basic steps for getting your DSL up and running. Refer to the following pages for more specific details and troubleshooting. Please note: you should wait until receiving notification that your DSL has been provisioned and is ready.

1. Install DSL filters on all analog devices on the DSL phone line.
2. Connect DSL modem to phone jack with a standard phone cord.
3. Connect power cable to modem.
4. Connect DSL modem to your computer’s Ethernet port using the provided cable (use Straight-thru cable if connecting direct to a PC).
5. Configure your network card/control panel. Configuration instructions for your specific computer type will be sent separately.
6. Fire off your web browser and you should be online.

To check the status of your DSL line, or for assistance with modem installation, please call Hawaii OnLine technical support at the appropriate number below:

Kauai: 240-2070   Oahu: 792-2070   Maui: 270-2250   Big Island: 930-2250 (DSL service is not currently available on Molokai or Lanai)

DSL filters are small electonic devices which preclude interference between the DSL Modem and all other telephonic devices on the same telephone line. A DSL filter must be installed between all telephone equipment (telephone, fax, etc.) and the telephone line. The "Line" side of the DSL filter should be connected to the telephone jack, while the "Phone" side of the DSL filter should be connected to the telephone equipment.

The DSL modem itself is connected directly to the telephone line without a DSL filter.

Your DSL modem kit contains the following equipment:

• 1 DSL Modem
• 1 Power cord/adaptor
• 1 Ethernet cable (straight-thru)
• 1 Standard phone cord

Here are the steps for installing & testing your modem:

1. Connect DSL modem to phone jack with a standard phone cord. Make sure there is NO DSL filter in between the phone jack & the modem.
2. Connect power cable to modem.
3. Connect DSL modem to your computer's Ethernet port using the provided cable.
4. Power up your modem.
5. Configure your network card/control panel (see below).

Specific instructions for configuring your network card/network control panel can be found by clicking on the appropriate button below:

• for Windows 95 or 98
• for Windown 2000/NT
• for Windows XP
• for MacOS 8 or 9
• for MacOSX

You're now ready to surf the net in style. Fire up your web browser and try to go to any website (try www.aloha.net if you can't think of any other). If nothing happens, check to make sure your browser is not set for "Work Offline". To test your DSL performance, go to the following URL and click on the "Click here to test your connection speed" link:

The results should be anywhere between 500 and 770 Kbps (for the basic 768/128 DSL package), or proportionately higher if you purchased a higher bandwidth DSL package.

If you still can't get good results, call us at any of these numbers:

Kauai: 240-2070
Oahu: 792-207
Maui: 270-2250
Big Island: 930-2250